Effective date: November 12, 2026

You can request a full refund for an Alpha Pixel digital product within 15 calendar days of purchase. This includes products you have already downloaded or activated. This policy adds to any rights you have under applicable law, including rights that may apply after the 15-day window.

How to request a refund

Use our contact page and include the product name, the email address used at checkout, and your order or receipt number. Please leave out card details and license keys. We use the date you first contact us to determine whether your request was within the 15-day window.

• Gumroad purchases. Contact Alpha Pixel with your Gumroad receipt details so we can locate the order and handle the request through Gumroad.
• Paddle purchases. You can also request help through the support link in your Paddle receipt or at Paddle buyer support. If you are relying on Alpha Pixel’s 15-day window, contact us directly so we can coordinate with Paddle. Paddle processes payments and refunds for purchases made through its checkout. Paddle Refund Policy

Once a purchase is refunded, access to its downloads and license ends. Refunds are generally returned to the original payment method. The time it takes to appear depends on the payment provider and your bank.